SHIPPING & RETURNS

Shipping Policy

PROCESSING TIMES: 

*WARNING* DUE TO COVID-19 AND SUPPLY CHAIN SHORTAGES, WE ARE EXPERIENCING GREATER PROCESSING TIMES THAN NORMAL! PLEASE BE PATIENT AS SMALL BUSINESS ATTEMPT TO STAY ALIVE AND STRIVE DURING THIS TROUBLING AND FRUSTRATING TIMES.

 

NEW PROCESSING TIMES ARE AS FOLLOWS: Approx. processing times for all orders unless stated otherwise is currently  20+ Business Days (not including Saturday, Sunday, the date the order was placed, or holidays).

Processing times do not include SHIPPING TIME (see below).

*Current processing times are subject to change*

SHIPPING TIMES: 

Shipping times vary by carrier. We use USPS and UPS (Global Post for international orders) unless stated otherwise and typically can take anywhere from 2-6 business days within the United States and 6-29 business days anywhere outside of the United States. 

 

A tracking number will be issued to you once your order has been made and processed in full. The tracking number can take anywhere from 12-48 hours to populate in the USPS system. 

Incorrect Shipping Information or Re-Routed Packages: 

We are not responsible for in correct addresses or orders that are deemed "undelivered" or otherwise to the given address. If the address is correct and the carrier could still not deliver for any reason or if the package was never picked up in the time frame outlined by USPS, we are not responsible. If a package or order is shipped back to our company, we will process a refund for the ITEM(s) total ONLY; we will NOT reimburse the shipping fee and we will NOT resend the package to a new or correct address for free. 

***Our Shipping Policy is Part of the Terms and Conditions of our website and the Jordan Sarah Weatherhead brand***

NO CANCELLATION POLICY:

We do not accept cancellations on our site for any reason due to the nature of our products. 

Damaged Items

If you have a damaged product due to shipping mis-handling, we require a photo proof of the box or packaging material it was sent in with your label proof, and also a photo of the clear damage of the item. We will then review your claim and issue a refund or reship a new product if necessary. A proper claim will also be filed to the carrier (in most cases, USPS).